Luxury Brands Account Manager

Luxury Brands Account Manager

Serve as the primary point of contact for assigned luxury brand clients, managing daily communication and maintaining strong client relationships.

Coordinate communication between clients and internal departments to ensure alignment of priorities, timelines, and operational requirements.

Monitor account performance and KPIs, ensuring service levels and operational goals are consistently met.

Investigate and resolve claims and chargebacks, including root cause analysis and coordination of corrective actions.

Manage and coordinate value-added service projects such as reworks, product conversions, time studies and kitting initiatives.

Prepare and present client reporting, including weekly performance updates and Quarterly Business Reviews (QBRs).

Maintain and update account documentation, including Standard Operating Procedures (SOPs), pricing agreements, and operational guidelines.

Coordinate inventory-related requests and special projects, including donation and disposal orders.

Collaborate with operations, freight forwarders, and international teams to support efficient order fulfillment and shipment execution.

Escalate operational issues as needed and assist in cross-functional problem solving to maintain service levels.

Support continuous improvement initiatives to enhance operational efficiency and client satisfaction.

It is necessary to become Hazmat certified and help guide/manage all hazmat processes.

Manage accounts receivable collections process to ensure prompt payment from customers and resolve billing issues with customers.

Supervises customer service representatives servicing accounts and coordinates daily workflow.

Negotiates updated pricing with assigned clients for any new or changed processes.

Insures all AdHoc services are entered into the billing system daily/monthly for invoicing requirements.

Assist with client visits, business reviews, account planning, and forecasting activities.

Manage supply inventory and place orders when needed.

Perform and direct quality inspections.

Qualifications:

Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.

3–5+ years of experience in account management, supply chain, logistics, or operations.

Advanced Microsoft Office and software applications skills, specifically Excel, Power Point, Smartsheet and Word.

Experience working with client-facing roles and cross-functional teams.

Experience working with beauty products, such as hair care products and cosmetics preferred.

Experience working with hazmat with hazmat certification preferred.

Strong analytical and problem-solving skills, with the ability to investigate operational issues and identify solutions.

Excellent communication and relationship management skills.

Experience with ERP, WMS, and order management systems preferred.

Ability to manage multiple priorities in a fast-paced environment, while maintaining strong organizational skills.