General Manager

General Manager

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

Own it: We take ownership of our work, our mistakes, and our successes. People make ShipMonk: We believe in our team and invest in our people. Change the score: We challenge the status quo, constantly innovating and improving. Get sh*t done: We're a fast-paced, high-growth company that values action and results.

Our General Manager plays a crucial role in leading our Pittston, Pennsylvania Facility. They have direct ownership of developing, executing, and maintaining our operation and a company culture that is focused on customer service, performance, and growth.

This individual proactively identifies problem areas and creates process improvement projects daily. They are always thinking "How can we make our Fulfillment Center safer, customer-centric, increase quality or productivity?"

What You'll Do:

• Create and maintain a safe work environment for all Associates and Managers
• Hire, train and develop the FC management team, overseeing career progression and performance management across all operational shifts and departments
• Drive FC performance across all key performance indicators (metrics) - Safety, Customer, Quality, Productivity
• Proactively identify problem areas and create process improvement initiatives geared towards improving Safety, Customer, Quality, and Productivity performance
• Collaborate with both site-level and network-wide leadership teams to design and deploy productivity plans to ensure adherence to business goals
• Regularly review and adjust site labor plan to align with capacity needs and workforce retention and engagement needs
• Collaborate with the HR, Finance, Systems & Automation, and Facilities teams to create an effective partnership across key business units
• Partner with fellow GMs and network-wide leadership to establish foundational standards, processes, and systems to support rapid expansion

What You'll Need:

• Bachelor's degree in Supply Chain Management, Logistics, Engineering or Business Administration preferred. MBA or Master degree is plus
• 3+ years of operational management experience, managing a large facility.
• Experience and knowledge of 3PL operations, continuous improvement and Six Sigma is a must.
• Proven track record of successfully hiring, training and engaging a large workforce.
• Must possess strong problem solving and analytical skills
• Strong technical skills with advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.