Assistant General Manager - PA2

Assistant General Manager - Fulfillment Center Operations

ShipMonk is a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Our Core Values

Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

Own it: We take ownership of our work, our mistakes, and our successes.

People make ShipMonk: We believe in our team and invest in our people.

Change the score: We challenge the status quo, constantly innovating and improving.

Get sh*t done: We're a fast-paced, high-growth company that values action and results.

What You'll Do

• Establish operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Ensure the physical condition of the warehouse and equipment is properly maintained
• Ensure work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confer with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
• Effectively manage the budget and P&L of the operation
• Ensure operational excellence in all warehouse areas, related equipment, and systems
• Partner with others to maintain the proper layout of warehouse and product placement
• Monitor and ensure facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
• Ensure accurate timekeeping for direct reports and reporting teams
• Lead cultural change within facilities whenever necessary
• Ensure compliance as applicable
• Participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Address complaints and resolve problems
• Oversee warehouse sanitation in your assigned department

What You'll Need

• Ideally, a Bachelor's degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
• Minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
• Experience with warehouse management systems
• Experience with labor management systems and productivity initiatives
• Lean Six Sigma certification
• Proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

We are exceptionally proud of our dedicated, brilliant ShipMonkers—the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks of Being a ShipMonker:

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan
• Referral Bonus Program

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.