Sales Accounts Customer Development Manager
Ryder
Customer Service Coordinator
Build on your career with a company that has a future.
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!
Territory: Western Washington and Alaska
Office Location: Spokane WA
Hours: First Shift
Schedule: Monday - Friday
Salary: Base Salary + Lucrative Uncapped Commission Potential
Base Salary: $74,000 + Lucrative Uncapped Commission Structure
Average Commission Year One: $20,000 - $35,000
Average Commission Year Two: $45,000 - $85,000+
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder's most recently been named "Top Company for Women to Work for in Transportation " by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies", & one of "Reader's Choice Excellence Awards" by Inbound Logistics. What about our green initiativeā¦? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"
Essential Functions
- Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.
- Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.
- Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations
- Training and improvement of sales skills, industry knowledge and personal growth needs
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Demonstrates problem solving skills
- Strong verbal and written communication skills
- Effective interpersonal skills
- Ability to analyze and interpret financial data
- Ability to leverage customers financial data to determine needs and solutions match
- Ability to work within various geographic and demographic environments
- Ability to guide, engage, and impart knowledge to others
- Willingness and ability to work with and mentor new sales employees
- Ability to work independently and as a member of a team
- Ability to work in team concept while holding self fully accountable
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
Qualifications
- Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
- Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required