Account Manager

Account Manager

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

The Account Manager is responsible for overseeing the management of customers and serving as the primary point of contact for their diverse needs. This role is tasked with delivering exceptional service and communication and fostering strong relationships with both internal partners and external clients to ensure mutual success. Proactively engaging with external customers, the Account Manager aims to expand ODW's presence with each client, driving growth and solidifying the company's position in the market.

Responsibilities:

• Manage small to mid-sized customer accounts
• Compare revenue/profit for forecasting
• Provide pricing to customers for all modes of transportation
• Develop an extensive knowledge of all ODW Transportation Management service offerings
• Offer solutions for support needs in Quarterly Business Review (QBR) process and other customer presentations
• Oversee any after-hours customer issues or urgent requests, both internal and external
• Prepare and present monthly budget reports and communicate with team leader on sales, profit, number of orders, and changes in customer communication
• Create and maintain customer profiles for each managed account
• Assist with customer onboarding
• Identify potential risk and develop mitigation strategies in accordance with company policies
• Collaborate with leadership to develop and implement safeguards to protect company assets and improve profitability
• All other duties as assigned

Minimum Qualifications:

• Bachelor's degree or equivalent education/work experience preferred
• 1+ year(s) of account management experience preferred
• Proficiency in Microsoft Office tools preferred

Capabilities:

• Strong communication and customer service skills
• Ability to excel in a team-oriented environment
• Time management and ability to manage multiple assignments simultaneously
• Strong attention to detail

Physical & Mental Requirements:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

Our Values:

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.