Customer Account Manager

Customer Account Manager

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.

Join us and become part of the power behind possible.

Location: Oconomowoc, WI

Schedule: 5 days/week in office

Employment Type: Full-Time | Non-Exempt

What You'll Do

• Serve as the primary point of contact for assigned customer accounts and sales personnel.
• Manage the full order lifecycle—from order receipt through product delivery.
• Perform order entry, edits, maintenance, status updates, and expedite requests.
• Provide support through direct and ACD phone lines.
• Develop a strong understanding of ORBIS products and how they are used.
• Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
• Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
• Support the sales team with quotes, purchase order changes, and customer inquiries.
• Provide backup coverage for team members as needed.
• Contribute to ORBIS' quality policy and continuous improvement initiatives.
• Perform other duties as assigned.

What You Bring

Required

• High School Diploma (or equivalent).
• 3–5 years of customer support or account management experience.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a high-volume environment.
• Solid problem-solving skills with a focus on customer satisfaction.
• Comfort navigating multiple systems and software tools.

Preferred

• Bachelor's Degree.
• 5–10 years of customer support experience within an ISO-certified manufacturing environment.
• Prior ERP experience (SAP preferred).
• Familiarity with customer support processes, best practices, and customer loyalty strategies.

Key Skills for Success

• Excellent communication and interpersonal abilities.
• High attention to detail and strong follow-through.
• Team-oriented mindset with the ability to lead by example.
• Ability to manage priorities and handle a fast-paced workflow.
• Strong understanding of customer service best practices.

Work Environment

Office-based with regular use of computer systems and standard office equipment.

Why ORBIS?

• A collaborative, people-first culture.
• Opportunities for personal and professional growth.
• A company committed to quality, innovation, and continuous improvement.
• The chance to make a meaningful impact on the customer experience.

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.