General Manager

Lead Optimize Grow

Are you ready to take full ownership of a high-impact operation and drive real results? This is your opportunity to lead a dynamic warehouse facility where strategy meets execution and where your leadership directly impacts performance, people, and profitability.

If you thrive in fast-paced environments, understand the dynamics of union operations, and want full ownership of an operation, this is your opportunity to lead from the front.

As General Manager, you will provide strategic direction and hands-on operational leadership for a small to mid-sized warehouse with broad responsibilities and complexity. You'll own the operation end-to-end while ensuring safety, compliance, and operational excellence remain at the forefront.

Leadership & Team Development

• Recruit, train, coach, and develop high-performing teams
• Provide ongoing performance feedback to drive productivity and engagement
• Build a culture of accountability, safety, and continuous improvement
• Lead within a unionized environment, partnering effectively with union representatives and ensuring compliance with collective bargaining agreements

Operational & Financial Performance

• Deliver on critical KPIs including Labor to Revenue (LTR), truck turn times, and customer service standards
• Analyze warehouse activities and costs to identify process improvements
• Manage budgets, capital expenditures, material handling equipment, and space utilization
• Drive bottom-line results through strategic planning and execution

Business Growth & Customer Focus

• Partner with Sales to support marketing and new account strategies
• Participate in prospecting, sales calls, rate development, contract negotiation, and closing
• Strengthen customer relationships and ensure service excellence

Safety & Quality Excellence

• Champion food safety, quality standards, and regulatory compliance
• Support proper receipt, storage, handling, and distribution processes
• Ensure employee health and safety in both cold and dry storage environments

What You Bring

• Bachelor's Degree (or equivalent experience)
• 4+ years of Operations Management experience in Supply Chain or related field
• Strong experience managing in a unionized environment (highly preferred/required)
• Proven ability to develop and execute strategic and annual operational plans
• Strong financial acumen and cost management expertise
• Experience with Lean, Six Sigma, or continuous improvement methodologies
• Demonstrated leadership experience managing and developing operational teams
• Proficiency with Microsoft Office and Warehouse Management Systems (WMS)
• Strong communication skills — able to present technical information to diverse audiences
• Analytical mindset with the ability to navigate ambiguity

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.