Executive, Customer Service

Customer Service Representative

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 2,500 team members.

The role performs customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

Key responsibilities include, but are not limited to:

• Customer Support: Serve as the main point of contact for customers, handling inquiries, complaints, and requests related to warehouse operations. Provide prompt and courteous responses, addressing customer concerns and ensuring their satisfaction.
• Order Processing: Receive and process customer orders, ensuring accuracy and timeliness. Coordinate with warehouse staff to fulfill orders and arrange for shipment or delivery.
• Inventory Management: Maintain accurate inventory records and update customers on the availability on weekly or monthly basis.
• Returns and Exchanges: Handle customer returns and exchanges in accordance with company policies.
• Documentation and Reporting: Maintain organized and up-to-date records of customer interactions, orders, and related documentation. Generate reports on order status, inventory levels, and customer inquiries.

To be successful, you will have:

• Minimum 'O' Level and above
• Excellent communication skills, both written and spoken
• Strong IT skills (Microsoft Office, WMS)
• Collaborative team player
• Willing to work from home on Saturdays, 1–2 times per month

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Benefits

Lineage provides safe, stable, reliable work environments, volunteer leave, employee assistance programme and growth opportunities. Other benefits include bonuses, service awards, medical, dental and insurance perks.