Account Manager

Account Manager

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

The Account Manager serves as a critical link between ITS and our valued customers. The Account Manager handles key communication with clients, manages, reports, and improves on client-specific performance, and operates as a liaison between warehouse operations and the ITS clerical team. The Account Manager is supported by a small team of direct reports in the Client Services Representative (CSR) role.

Principle Accountabilities

• Oversee a team of 3 – 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team
• Serve as an escalatory contact for account-related questions and issues
• Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes
• Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage
• Act as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experience
• Assist in the creation and maintenance of client-specific standard operating procedures (SOPs)

About the requirements

• Bachelor's Degree preferred, but not required
• Five + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred
• Excellent leadership and organizational skills, advanced problem resolution skills
• Strong verbal and written communication skills
• Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.)
• Positive, team-first attitude and strong work ethic
• Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously.

Competitive Salary (DOE), starting at $65,000 annually. This position is qualified to participate in a company incentive plan. A comprehensive multi-tiered benefits plan, paid time off, and matching 401k options are included.

Job Type: Full-time