Account Manager

Primary Operations Owner

Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.

Essential Job Functions

• Deliver existing services to meet customer expectations
• Seek new business opportunities
• Assist Directors in preparing QRM's consistent with overall account plan
• Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management
• Work with sales staff to identify, qualify and progress potential new business opportunities within the account
• Support pre-sales activities including demos, opportunity assessments and discussions with the client's management team (from field managers to senior executives)
• Oversee planning and execution of projects for customer start-ups, additions and change programs
• Scope, budget, timing
• Resource planning
• Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development
• Liaison with balance of account team, i.e., Sales and CI and work together on new products/services, software enhancements, National contracts and business strategies
• Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com
• Develop and implement strategic plans and operational goals to meet business/customer needs
• Identify and select resources required to implement goals (people, equipment, etc.)

Minimum Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Keen interest in team oriented approach to managing customers
• Sales, inside sales and/or related experience
• Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking
• Minimum of five years' experience in leadership/management role
• Excellent communications skills; presentation, interpersonal, verbal and written
• Excellent planning, organizational and time management skills
• Customer service/interaction skills and experience
• Computer Proficiency (Word, Excel, Databases, Internet)
• Problem solving skills; ability to use good business judgment and make good decisions
• Flexibility to adapt to a fast paced and changing environment
• Ability to travel