Senior Vice President, Service Delivery Operations

Senior Vice President, Service Delivery Operations

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

As the Senior Vice President, Service Delivery Operations leader you will provide strategic vision and direction over all client implementations. This role is accountable for building, leading, and developing implementations team members, will implement best practices across all aspects of client implementations, represent GXOs delivery capabilities in business deals, and collaborate with the rest of our operations leadership team in overall regional initiatives. This position is a people manager role reporting to the Chief Operations Officer for Americas and APAC.

What you'll do on a typical day:

• Implementing a customer first approach throughout the organization and demonstrating the value of customer success through operations and account management.
• Lead customer implementation approach by establishing objectives, key results, KPIs, customer metrics and other measurable scores that effectively gauge the health of implementations.
• Build implementations playbook to improve the efficiency and effectiveness of client go lives.
• Lead large, complex, highly integrated programs from start up through start up and hyper care.
• Work with Account Management team to outline customer lifecycles, setting the escalation process, channels and touchpoints and partnering with Account Management to work productively within these processes.
• Measure, report and analyze outputs on the effectiveness of customer implementations.
• Identify and solve complex, operational, and organizational problems leveraging the appropriate resources within or outside of client implementations, transitions or takeovers.
• Become a trusted advisor to your team, customers, operations, and commercial teams.
• Recruit, attract and onboard new implementation and site team members, helping them integrate with the team, and encouraging collaboration and learning within the group.
• Be a respected leader in the company and industry. Establish strong collaborative culture with peers, functions, customers, and partners.

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree in related field or equivalent work or military experience
• 12 years of relevant operation, implementation, and/or customer success experience
• Experience implementing 3PL Solutions across multiple industries
• Experiencing working in a matrixed environment, managing large organizations with different teams
• Enterprise and or Commercial experience
• Demonstrated ability to build and manage a team of project management and implementation leaders

It'd be great if you also have:

• MBA
• Proven track record leading complex client implementations
• Knowledge of advanced technologies and business processes within the 3PL industry

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.