Ocean Operations

Ocean Operator

As an Ocean Operator, you will play a key role in making sure shipments move smoothly for our customers. You'll handle day-to-day operations with carriers, trucking partners, terminals, and internal teams. This is a great opportunity to learn global freight forwarding while developing expertise in ocean imports/exports.

In Vietnam, you'll work closely with local shippers, consignees, and vendors—so Vietnamese fluency is a must. At the same time, you'll also connect with our regional and global Flexport network—so English at an intermediate level is required.

What You'll Do

• Execute end-to-end ocean shipments (FCL, LCL, import, export) including booking, documentation, and milestone updates.
• Communicate directly with carriers, trucking providers, CFS/warehouse operators to ensure shipments are on time.
• Troubleshoot and escalate exceptions (rollovers, port delays, customs holds) to keep cargo moving.
• Update and maintain data accuracy in Flexport systems to meet KPIs and client expectations.
• Support account managers and customs teams to deliver great client experience.
• Learn to handle special cargo (reefer, DG, oversized) under senior guidance.
• Proactively suggest process improvements to make operations more efficient.

What We're Looking For

• Bachelor's degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in freight forwarding, shipping lines, or logistics preferred (fresh grads with internships in logistics also considered).
• Fluent in Vietnamese, with good written and spoken communication.
• Intermediate English (able to read/write emails and basic calls with overseas teams).
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: you enjoy solving problems and keeping clients happy.

What You'll Gain

• Deep expertise in ocean freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.