Senior Key Account Manager
DP World
Senior Key Account Manager
DP World is seeking a customer-focused Senior Key Account Manager to join our Commercial Logistics team in Melbourne. In this role, you will partner closely with key customers and internal stakeholders across our business to strengthen customer relationships, drive growth and deliver operational excellence. You will act as the primary point of contact for key accounts, ensuring customer needs are understood, solutions are delivered and long-term value is created.
Additionally, you will translate customer requirements into practical operational solutions, provide strategic guidance on account growth and lead initiatives that enhance customer experience, performance outcomes and profitability.
Key Accountabilities:
- Act as primary account lead and trusted advisor for key customers, managing relationships at both operational and strategic levels
- Develop and execute key account strategies to grow share of wallet, expand service offerings and identify new business opportunities
- Partner with internal stakeholders across operations, commercial, finance and business development to deliver integrated customer solutions
- Lead new customer implementations, ensuring smooth transition from sales to operations with clear governance, milestones and accountability
- Manage customer performance through regular business reviews, tracking KPIs, service delivery and continuous improvement initiatives
- Proactively manage escalations, risks and customer issues while maintaining CRM accuracy, pipeline visibility and strategic customer insights
Qualifications, Skills and Experience:
- 5+ year's experience in key account management within logistics, freight forwarding or supply chain environments
- Strong understanding of end-to-end logistics solutions, including freight forwarding, transport and warehousing
- Demonstrated experience managing large, complex customer accounts and delivering growth-focused strategies
- Proven project management capability, particularly in customer implementations, onboarding and operational transitions
- Strong commercial acumen with experience managing profitability, contracts and performance metrics
- High-level stakeholder engagement skills with the ability to influence and build relationships across all levels
- Proficient in CRM systems and logistics platforms (e.g. CargoWise desirable), with strong communication and problem-solving skills
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.
In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.