Senior Director, Freight Forwarding Technology & Integration Services – Americas

Senior Director, Freight Forwarding Technology & Integration Services

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Senior Director, Freight Forwarding Technology & Integration Services is responsible for end-to-end technology leadership for the Freight Forwarding business across the Americas, ensuring technology solutions enable operational performance, commercial growth, customer experience, and integration across the DP World network.

This role serves as the primary technology leader and interface for the Freight Forwarding business in the Americas, owning technology strategy, delivery, and operational alignment for Freight Forwarding systems and capabilities.

In addition, this role owns Regional Integration Services, including EDI and API-based integrations, operating as a shared service supporting Freight Forwarding, Contract Logistics, and Ports & Terminals.

Key Responsibilities

Freight Forwarding Technology Leadership

• Own the regional Freight Forwarding technology strategy, roadmap, and execution in alignment with business objectives and Group Technology standards
• Act as the primary technology counterpart to Americas Freight Forwarding leadership, ensuring strong alignment between business priorities and technology delivery
• Ensure Freight Forwarding systems, platforms, and integrations support growth, operational efficiency, regulatory compliance, and customer experience
• Represent Technology on Freight Forwarding leadership forums and business reviews as required

Delivery and Execution

• Lead regional technology teams and partners responsible for delivering Freight Forwarding technology solutions, enhancements, and operational support
• Oversee execution of Freight Forwarding technology initiatives, ensuring delivery commitments are met with appropriate quality, cost, and risk management
• Serve as senior escalation point for Freight Forwarding technology issues, delivery risks, and operational incidents
• Partner with Group Technology and shared services to ensure effective delivery while representing Americas business needs

Integration Services (EDI & APIs – Regional Shared Services)

• Own and operate Regional Integration Services, including EDI, API, and system-to-system integrations
• Ensure integration capabilities support Freight Forwarding, Contract Logistics, and Ports & Terminals consistently across the Americas
• Establish integration standards, onboarding processes, and operational support models in alignment with Group architecture and security requirements
• Drive expansion of integration capabilities beyond traditional EDI to support modern APIs, real-time data exchange, and partner ecosystems
• Act as the single regional point of accountability for customer and partner integrations

Commercial and Customer Enablement

• Support Freight Forwarding commercial teams in customer engagements, RFQs, tenders, and solution design
• Provide sign-off on Freight Forwarding technology solutions, costs, and implementation approaches for new business and contract renewals
• Engage directly with customers, where required, to represent technology capabilities and integration approaches

Financial and Vendor Management

• Own Freight Forwarding technology budgets within the Americas, including operating and investment spend
• Partner with Finance, Procurement, and Governance functions to ensure cost transparency, forecasting, and value realization
• Manage vendors and technology partners delivering Freight Forwarding and integration services, including performance against SLAs

Leadership and Collaboration

• Lead and develop high-performing regional teams across Freight Forwarding technology and Integration Services
• Foster strong collaboration across Core Platforms, Data & AI, Enterprise Systems, Contract Logistics, and Ports & Terminals Technology
• Ensure transformation initiatives within Freight Forwarding are executed by embedding change within delivery, not through standalone transformation programs

Scope and Boundaries

• This role owns Freight Forwarding technology and Regional Integration Services within the Americas
• Accountability is focused on business-aligned delivery, integration execution, and operational performance

Qualifications, Experience & Skills

• Bachelor's degree in Technology, Engineering, Supply Chain, or related field; advanced degree preferred
• 12–15+ years of experience in technology leadership roles supporting Freight Forwarding, logistics, or complex supply chain businesses
• Strong understanding of Freight Forwarding operations, customer integrations, and regulatory environments
• Demonstrated experience delivering enterprise technology solutions in multi-country, matrixed environments
• Proven ability to partner with senior business leaders and customers
• Strong business and commercial acumen
• Deep understanding of Freight Forwarding technology and integration patterns (EDI, APIs)
• Excellent stakeholder management and executive communication skills
• Ability to balance regional autonomy with Group standards
• Results-oriented, pragmatic, and delivery-focused leadership style

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

We Make Trade Flow To Change What's Possible For Everyone.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.