Director, Key Account Management - Automotive

Director, Key Account Management - Automotive

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Director, Key Account Management - Automotive will develop key client accounts with focus on Chinese Auto Brands to LATAM. This role ensures client satisfaction, drives account growth, and achieves business objectives. The Regional Key Account Manager is the primary point of accountability, responsible to drive continuous improvement and collaborating to deliver on customer commitments across multiple teams and geographies. The successful candidate will possess exceptional relationship-building skills, strategic thinking, and a deep understanding of logistics and supply chain management understanding.

Key Accountabilities

• Serve as the primary point of contact for assigned accounts, addressing their usual and customary business requests
• Elevate and expand relationships across functional departments within the customer supplychain
• Identify and collaborate with local sales and operations contacts within DP World to support the account's needs
• Create comprehensive development plans, across the full toolbox of capabilities, for all aspects of assigned accounts, regularly updating them

Opportunity Identification

• Identify and qualify opportunities for additional business, guiding them from initial contact to contract
• Collaborate with Region/DP World Country Capabilities sales and account management to match customer needs with DP World's capabilities
• Expands market share by driving an active opportunity pipeline

Communication & Reporting

• Conducts regular business reviews, leveraging internal data and market intelligence
• Provide regular reports, briefings, and reviews within DP World, including updates to the regional CCOs, VPs, global KAM (if applicable and working on global accounts) and Vertical Leads
• Ensure all stakeholders are informed of the account's strategy and status

Retention & Growth

• Develop and execute plans to retain current global business levels with specified accounts, aiming for a "no bid" confidence level
• Build and strengthen relationships with the client at the "C" level and across relevant levels and geographies
• Own account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits
• Engage internal leadership team members to ensure alignment, resource prioritization and participation in account strategy

Financial Management

• Drive Gross Profit growth at a global to Region/DP World Country level
• Ensure compliance with commercial arrangements and customer obligations
• Proactive review of financial results, volume, and service performance reports to monitor and drive account health

Budget & ROI

• Contribute input for the annual budget cycle based on approved account plans
• Take responsibility for achieving targets that benefit both DP World and the customer

General

• Responsible for the management and leadership of an engaged team, promoting collaboration, full set of toolbox capabilities, and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound
• Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviors in harmony with DP World's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
• Perform other related duties as assigned

Qualifications, Experience and Skills

• Bachelor's degree in Business, Logistics, Supply Chain Management or a related field

• MBA or advanced degree preferred

• 5 years of experience in logistics, supply chain management, or a related field

• Proven track record in account management, with demonstrated client retention and growth success

• Strong negotiation, communication, and presentation skills

• Exceptional problem-solving and analytical abilities

• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

• Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software)

• Willingness to travel to meet with clients and attend industry events

• Experience with lean management principles and continuous improvement methodologies is preferred

• Languages: Proficiency in English and Spanish, Portuguese is a plus

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

We Make Trade Flow

To Change What's Possible For Everyone.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Job Info

• Job Identification 24731
• Job Category Commercial Logistics
• Locations REMOTE LOCATION, Charlotte, NC, 28203, US (Hybrid)
• Degree Level Bachelor's Degree
• Job Schedule Full time