Client Services Executive

Client Services Executive

DP World Logistics provides tailored logistics solutions for the automotive, supplier, and consumer goods industries. We support our clients from planning through to implementation, ensuring reliable process chains and delivering individual solutions that meet their needs.

We are currently recruiting for a Client Services Executive to act as the key liaison between DP World and our clients, ensuring smooth and efficient account management across all areas of the supply chain. You will represent the client onsite, manage expectations, and maintain cost and efficiency levels while ensuring service level agreements (SLAs) are met or exceeded. Our successful candidate will ideally be someone who has previous Account manager/Client support experience within logistics or supply chain.

Location: Bicester Hours: Monday to Friday, 40 hours per week Contract: Permanent

Closing Date: 5^th January 2026 This role is being advertised during the Christmas break, due to annual leave you will hear back from us in the new year. Due to expected high application volumes, we reserve the right to close the advert earlier. If shortlisted, you will be contacted to discuss the role.

How You Will Contribute:

• Build and maintain strong client relationships, acting as their representative onsite.
• Handle client requests in line with SLAs, liaising with internal departments and managing expectations.
• Maintain and update the Client Services database.
• Process and manage orders within the GDS system, including EDI releasing when required.
• Coordinate special packaging requirements and ensure timely stock readiness.
• Obtain forecasts for new releases and campaigns, managing call-off processes with Planning & Operations.
• Monitor stock levels and manage early deliveries and Irish orders.
• Prepare monthly KPI reports and collate management information for forecasting.
• Manage client requests for scrapping, returns, and return-to-vendor services.
• Attend and facilitate internal and client meetings and conference calls.
• Support other areas of the Commercial Services team for a linked-up approach.
• Provide holiday cover for team members and support Direct-to-Consumer (DTC) clients.
• Adapt to a fast-paced environment and manage change effectively.

What You Will Bring:

• Strong background in customer service or account management, ideally within logistics or supply chain.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Proficiency in Microsoft Office, particularly Excel; technical aptitude for GDS system (training provided).
• Analytical and problem-solving skills.
• Customer-focused and proactive approach.
• Team player with flexibility and resilience.

Compensation:

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.