Vice President, Digital Customer Solutions

VP Digital Customer Solutions

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

We are currently looking for a passionate professional to join our Regional Business IT team. Join us and bring your expertise on board!

Role Purpose

The VP Digital Customer Solutions plays a key role to manage drive and drive the deployment and utilization of Digital Customer Solutions across Express APEC countries.

Leads a team of regional Directors, Program Managers & Analysts, working closely with both Global / Country IT and Regional / Country Commercial teams to deliver new capabilities, manage the deployment and delivery of solutions required to support business functions in APEC.

Responsible to cultivate and maintain strong, collaborative relationships with key Business & IT stakeholders (Global, Region, Country) - ensuring seamless alignment to the Express IT strategy.

Responsible for driving the short and long-term business priorities for Digital Customer Solutions in APEC, developing the regional strategy to acquire & grow revenue, deliver reusable shipping and integration solutions.

Responsibilities include yearly planning, budgeting, obtaining financial approval, setting regional/country targets and managing large complex Digital Customer Solution initiatives within the region

Act as a mentor and coach to senior directors, directors & senior managers, fostering a mindset of a high performance team

Key Tasks

Responsible for the deployment of Global & Regional NetOps (In-Facility, Pickup & Delivery, Clearance and Aviation) Programs across APEC countries

Change management & Training of Country IT & Operations team to support implementation of global and regional programs in Network Operations

On-time and on-budget delivery of projects to deliver new NetOps capabilities and solutions across APEC countries

Provide guidance to APEC countries on global SOP, business processes changes & Automation to improve productivity and meet regulatory/customer requirements

Represent APEC Region, Country IT, Country NetOps and and Regional BIT requirements on Global programs.

Keep abreast with latest development in Business Processes and Operations Technologies in the industry

Requirements

Bachelors Degree in IT, Computer Science or related disciplines

Relevant professional certificates - Prince2, PMI and/or ITIL

At least 15 years of experience across multiple disciplines, including Program Management, Technology Change Management, Relationship Management

Strong collaboration skills and ability to partner and influence cross-functionally and at all levels of the organization

Proven hands-on experience of delivering major programs in a global/regional capacity managing large number of stakeholders and cultures

Experience in running a Business Technology department delivering business, technology and customer experience that is aligned to business goals

Experience in successful integrations enabled by IT

Excellent team player with strong written and oral communication

Proven ability to cope with pressure and a high level of flexibility, and ability to adjust course to align with changing stakeholder expectations