Telesales Executive (maternity Cover)

Telesales Agent

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

We are looking for a telesales agent to join our Sales team for a definite 1 year contract to cover for maternity leave.

Job Role: Reporting to the Sales Manager, you will be responsible for:

• Undertake any projects/duties as assigned by the Sales Manager.
• Act as the customers' main contact for DHL, responding to and satisfying their sales and post-sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• You will be expected to undertake market research, analyze trends, and identify opportunities, offering actionable insights that can be shared with customers to support their growth. As a trusted adviser, you'll help customers navigate market conditions, offering strategies to optimize their logistics solutions based on data-driven findings.
• Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
• Always provide customer-oriented service relating to specific sales issues.
• Liaise closely with colleagues and other departments within DHL to ensure that a full, cost-effective service is maintained and that targets for the area are achieved.
• Ensure cooperation with other members of the sales team and throughout the sales force.
• Carry out any task that is required by your superiors from time to time.

Applicants should fulfill the following criteria:

• Currently already in Malta with a valid working permit.
• Exhibits an exceptional degree of initiative, creativity, resourcefulness, and empathy.
• Analyzes and resolves complex cross-functional issues.
• Strong research abilities and a keen eye for identifying market trends that benefit customers.
• Excellent communication skills via phone, emails and face to face meetings with customers.
• Ability to provide valuable insights and act as a trusted advisor to customers, guiding them to better business decisions.

Qualifications:

• Good command of spoken and written English.
• Ordinary Level Certification or higher educational qualifications.
• Well organized with good analytical skills.
• Proficient PC skills, including MS applications.
• Able to work in a dynamic environment.
• Customer centric and result oriented.
• Previous sales experience will be considered as an asset.

Our Promise to you:

• Basic salary of 20,000 – 22,000 annually.
• Eligibility to participate in performance-related bonus schemes.
• Health Insurance.
• Access to professional employee assistance, wellbeing program and qualified mental health first aiders.
• Excellent training and development opportunities.