Telesales Executive

Telesales Manager

Join the World's Most International Company! Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives! At DHL Express, we don't just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary. No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Overall Role Purpose

Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

Accountabilities

Customer-Internal Telesales Manager

• Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales
• Carry out any task that is required by his or her superiors from time to time.

Customer-External Customers

• Act as Tele Sales customers' main contact for DHL, responding and satisfying their sales and post sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
• Provide customer-oriented service at all times relating to specific sales issues.

Stakeholder-Internal Country Sales Function (Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups)

• Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.
• Ensure co-operation with other members of the sales team and throughout the sales force.

What We Need:

• Strong analytical and planning skills;• Good communication and presentation skills;• Excellent problem-solving skills;• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.• 3-5 years of experience in Sales, strong customer service, communication, leadership, and organizational skills, coupled with business acumen.