Telesales Executive

Dhl Express - Connecting People Through Quality And Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual's contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start your career with DHL today!

Working Location: Macau

Reporting to Sales Manager, you will be responsible for:

• Promote and sell DHL Express products and services to customers, driving sales growth to achieve target & KPIs as assigned.
• Acquire new business or new customers, develop customer base by providing excellent key account follow up services and logistics consultation.
• Carry out cold calling and warm calling activities. Customer visit shall be based on business needs.
• Provide key account follow up services including but not limited to deep dive into customer needs, provide DHL solutions, handle enquiries of payment issues and service charges, etc.
• Maintenance of customer database and monitor of new process implementation are also essential.
• Work as a team to complete any assigned tasks by country and/or regional level.

Your Profile

• Hold a valid Macau Residence ID is a MUST
• Diploma holder or above with minimum 1 years' experience in sales or customer services. Bachelor degree holder is an advantage
• Strong business senses and interpersonal skills
• Good in negotiation, selling techniques and influencing skills
• Well-organized, self-motivated, result oriented and able to work under pressure
• Excellent in communication and telephone handling skills
• Good command in speaking and writing in English
• Fluence speaking in Chinese (both Cantonese and Mandarin)
• Proficient PC skills, including MS Word and Excel

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited ("DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the "Ordinance") and DHL's Personal Data Protection Policy (Express) (the "Policy") at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy. All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed. You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.

DHL is committed to be an equal opportunity employer. Click Now to submit your application!