Team Leader - Sales

Team Leader Sales

In this role, you will have the opportunity to lead a team of professionals, aligned with a service line, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team.

Key Responsibilities:

• Supervise staff in accordance with company policies and procedures.
• Establish employee goals and conduct employee performance reviews.
• Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
• Participate in problem solving and process improvement process together with team manager.
• Evaluate department processes, recommend, and coordinate required changes based on process analysis.
• Drive standardization of processes.
• Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.
• Assist staff to resolve complex problems and responsible for quality control.
• Lead hands-on training sessions and address specific training requirements of team members.
• Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.
• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
• Collaborate with cross functional teams on administration and smooth functioning of the unit.
• Drive Employee Engagement and Customer Satisfaction Processes.
• To have a periodic meeting with the team members to discuss on the productivity and feedback.
• Monitor Key deliverables for process Associates on continuous basis

Required Skills/Abilities:

• Graduate (Bachelor's degree from a recognized University in any discipline)
• Minimum 2 years of team leadership experience
• 3 –5 years' experience in logistics back office preferred
• Good Communication (verbal and written) and interpersonal skills.
• Good analytical skills
• Good People management Skills
• Computer knowledge (word, excel, power point)
• Influencing skills to persuade others and gain support for ideas and approaches.
• Strong planning and organizing capabilities to set and achieve goals effectively
• Customer-oriented mindset with the ability to understand and meet business partners' needs