View All Jobs 1034
Sr Executive : Telesales
Generate sales leads and activate non-active customers through cold calling and follow-up
Mumbai
Junior
yesterday
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
2 Similar Jobs at DHL
Executive Telemarketing
Responsible for generation of quality sales leads and activation of non-active customers for the organization
Key Responsibilities
- Develop the telesales database of potential clients in the region though directory searches, cold calling, references from existing clients, old customers, non-active customers etc
- Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additions
- Generate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teams
- Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams
- Ensure lead conversion through fixing of meetings, customer visits, proposals etc
- Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months
- Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc.
Key Result Areas and Key Performance Indicators
- Drive revenues from existing customers
- Drive productivity of the telemarketing team in the region
- Ensure Effective Customer Complaint Handling
- Ensure Performance Driven Culture
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.