Senior Manager, Sales Development APEC

Senior Manager, Sales Development

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. We are currently looking for passionate professionals to join our Regional Commercial team. Join us and bring your expertise on board!

Role Purpose

The Senior Manager, Sales Development role reports to the VP, Sales Development & eCommerce, and supports the Sales Development function across the following areas: i) Commercial Strategy Development ii) Change Management iii) Country Commercial Reviews (CCR) iv) General Team Management The role does not have direct reports; however, the incumbent is required to lead workgroups comprising country teams and cross-functional stakeholders.

Main Responsibilities

i) Commercial Strategy Development

• Continuously develop a deep strategic understanding of the business, including defined business segments.
• Orchestrate strategic plans and roadmaps required to achieve commercial objectives.
• Drive process improvements to support strategic goals, influencing stakeholders to implement change.
• Lead workgroups (e.g. country teams, cross-functional teams, subject matter experts) to test, iterate, and implement solutions to strategic initiatives across channels.
• Lead workgroups to build critical skills and capabilities required to deliver strategic objectives.
• Apply a data-driven approach to generate business insights across channels and strategic growth areas.
• Partner with the Business Intelligence (BI) team to drive and track commercial priorities across channels, segments, and countries.

ii) Facilitating Change Management

• Lead the development and management of APEC Commercial communication frameworks and platforms (e.g. Commercial Site, Monthly Calls, Quarterly Newsletters).
• Collaborate with APEC Regional Office (RO) and Global Head Office (GHO) Commercial stakeholders to communicate key initiatives and messages across the region.

iii) Facilitating Country Commercial Reviews (CCR)

• Support the coordination and design of CCR materials to enable focused, practical, and effective business discussions.
• Lead the development of a more digitalised and efficient CCR preparation process.
• Manage timelines and milestones leading up to CCR sessions.
• Track and manage feedback, follow-ups, and action items arising from CCR sessions.

iv) General Management Support

• Support coordination and milestone management of regional strategic projects.
• Anchor commercial aspects of B24B, driving country actions to deliver targets and monitoring progress.
• Support commercial organisation set-up to ensure structures are optimised for profitable growth.
• Develop tools to monitor performance, identify gaps, and support action planning.

Requirements

• Minimum Bachelor's degree; a Master's or postgraduate degree in a business-related field is preferred.
• Experience within DHL Express is preferred.
• Experience as a frontline Sales Manager.
• Proven experience in implementing and leading projects.
• Experience working in a multicultural and international environment.
• Ability to manage stress and willingness to travel.
• Proven track record in project management.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Strong interpersonal and motivational skills with the ability to influence.
• Self-starter with an enterprising mindset.
• Passionate about driving business outcomes through digital enablement.