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Senior Manager, Key Account Management
Manage key DHL accounts in Malaysia to drive growth and retention.
Johor, Malaysia
Senior
20 hours agoBe an early applicant
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
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Job Title
Responsibilities
- Engage regularly with customers to review performance and strengthen relationships.
- Drive customer retention, account growth, and new business through effective stakeholder management.
- Partner cross-functionally to deliver aligned and efficient business outcomes.
- Develop and execute annual customer business plans aligned to strategy.
- Ensure service performance consistently meets or exceeds customer expectations.
- Continuously improve processes to enhance productivity and value delivery.
Qualification & Requirements
- Minimum Bachelor's Degree in Business Administration, Supply Chain & Logistics or Equivalent
- Minimum 8 years experience as Key Account Manager in the Supply Chain industry and/or 3rd Party Logistics
- Minimum 3 years Experience and Expertise in Transport and/or Warehouse Operations
- Must be able to converse, read and write English & Mandarin at a professional level
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.