Senior Key Account Manager
DHL
Sales And Operation Manager
Main Accountabilities:
Customer- Provide customer-oriented service at all times relating to sales and operation issues.
Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue.
Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs.
To drive and manage profitable growth with the assigned customer.
Stakeholder- Identify and develop relationship with customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers.
Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects.
Work with other DHL divisions for end-to-end supply chain solutions and collaborations.
Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity.
Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers.
Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs.
Requirements for the Job:
Skills- Management and Decision Making-Planning and Organization-Industry/Sector Knowledge and Expertise-Customer Relationship Management-Cross Cultural Management Experience-Excellent Communication Skills-Commercial/Sales Knowledge and Experience-Interpersonal Skills-Influencing Skills-Negotiation Skills-Solution Design and Process Mapping Skills
Experience-More than 7 years in the logistics or forwarding industry-Sales and KPI focused-Relevant experience in international supply chain.
Educational Qualifications-Degree Holder, relevant post graduate qualification will be an advantage-Fluent use of English (both written and spoken)-Competent computer skills required.