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Senior Executive, OFR Export, Implant
Improve export customer satisfaction by efficiently managing inquiries and trouble cases
Shanghai, Shanghai, China
Senior
2 days ago
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
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Job Title
Responsibilities:
1. Provide feedback to customer inquiries
2. Generate reports or other related documents to customers
3. Follow up trouble cases or irregular shipments and provide alternative arrangements to customers
4. Attend customer review meetings
5. Update the supervisor/manager on trouble cases
6. Maintain good relationships with customers
7. Develop IKOs/KPIs with team members and monitor individual performance
Requirements:
1. Education & Certification: College Degree & above
2. Language skill: Fair English
3. Computer: Basic Excel, Word skill
4. 3 years relevant experience & above
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.