Senior Executive, Ocean Freight Ocean Bulk

Ocean Freight Shipment Coordinator

In this job you will:

• Plan and coordinate ocean freight shipments from origin to destination
• Book cargo space with carriers and arrange for pickup and delivery of goods
• Monitor shipment status and provide updates to customers and internal stakeholders
• Monitor, measure, and manage key performance indicators (KPIs) for vendor performance, ensuring adherence to defined service standards
• Manage operators files end-to-end
• Prepare and process all necessary shipping documents, including bills of lading, packing lists, and customs declarations
• Ensure compliance with international shipping regulations and company policies
• Handle import and export documentation and procedures
• Serve as the primary point of contact for customers regarding ocean freight shipments
• Address customer inquiries and resolve issues related to shipping, tracking, and documentation
• Provide exceptional customer service to ensure customer satisfaction
• Collaborate with internal departments such as sales, customs, and warehouse teams to ensure smooth operations
• Communicate effectively with colleagues to coordinate shipment details and resolve any issues
• Negotiate rates with carriers and other service providers to ensure cost-effective shipping solutions
• Monitor and manage shipping costs to stay within budget
• Be responsible for timely invoicing, input of costs, revenue and other data to facilitate finance month-end closing
• Maintain accurate records of shipments, including tracking information and documentation
• Update logistics software and systems to manage and track shipments
• Identify and resolve any issues or delays in the shipping process
• Proactively address potential problems to minimize disruptions
• Handle any other responsibilities as and when assigned

You have the following qualities and qualifications:

• Applicants with knowledge and experience in managing Ocean Freight shipments or Bulk Liquids preferred
• Diploma/degree with at least 3-5 years of relevant working experience

*We regret to inform that only shortlisted applicants will be contacted*