Senior Executive, Key Account

Job Title

Responsibilities

Key Accountabilities:

Knows commercial agreement inside out and fully understands DSC's and customer's duties & rights.

Diligently coordinates DSC internal commercial process related to his/her accounts. Ensures timely and accurate data entry into systems and tools required for above processes

Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments

Towards Customer

Do data analysis for commercial negotiations based on internally aligned positions

Balances needs of the customer with needs of our operations by facilitating mutual solutions.

Ensure internal O2D process in managing accounts

Follow up the results of CXM survey and agrees mutual action plans that address their feedback.

Knows commercial agreement inside out and fully understands DSC's and customer's duties & rights.

Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments. Equally towards Customer & DSC

Balances needs of the customer with needs of our operations by facilitating mutual solutions.

Investigates validity of customer claims and manages internal approval and customer communication process

Towards DSC (P&L Owner, Operations, Finance, etc.)

Works closely with the Operations leader for her/ his account and trusts them to deliver the KPIs. But tracks operational performance to jump in when customer satisfaction is at risk; and escalates decisively if and when required

Participates in regular internal Performance Management Reviews

Owns any New and Renewal opportunities with this account and coordinates the required pursuit team

Ensures SOPs are fit to deliver on customer requirements and kept up to date

Coordinates regular interaction between DSC internal parties to drive Continuous Improvement, based on own initiative or CXM feedback

People – Management

Is the 'glue' between customer, operations and the wider DSC business.

Needs to be able to communicate and build rapport with diverse group of people - operations leaders and operatives / senior customers / DSC P&L owners

Is a role model for the principles of Customer Centricity

Requirements

2-5 years of experience as Key Account Management in Logistic / Supply Chain industry; or act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies

University degree or equivalent education

Acts as the primary daily interface with the customer, coordinating internal teams and facilitating timely solutions to meet the customer's operational and commercial needs.

Manages all internal administrative processes related to contracts, annexes, pricing updates, and billing to ensure accuracy and compliance.

Drives and monitors action plans, manages timelines and follow-ups, and coordinates cross-functional stakeholders to deliver customer projects, service improvements, and business continuity initiatives.

Fluent in English