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Senior Executive Air Freight
Manage daily air freight import shipments to optimize operational efficiency
Lahore, Punjab, Pakistan
Senior
1 week ago
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
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Air Freight Import Manager
We are seeking an incumbent who will be responsible to handle day-to-day shipments & operational activities of Air Freight Imports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.
Roles & Responsibilities:
- Owning and displaying DGF's values.
- Handling customer & network air export enquiries.
- Executing shipments in a timely manner while ensuring data accuracy in the system.
- Negotiating prices with carriers and supporting the business growth of the station.
- Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
- Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
- Ensuring and improving minimum email response time.
- Handling customer complaints in the most effective manner or assigning tasks to other functions/teammates.
- Handling aggravated & annoyed customers and bridging the communication gap.
- Learning and understanding important KPIs and their impacts and working towards improved results, if needed.
- Taking part in discussions with the regional compliance team to improve station's KPI performance.
Skills, Qualifications & Experience:
- Minimum 2-3 years of import & export operations work experience at multinational or renowned local freight forwarding company.
- Minimum bachelor's degree or equivalent experience/qualification in relevant field.
- Strong understanding of Air import & export regulations and documentation.
- Possessing excellent communication, management and interpersonal skills.
- Command over Microsoft Office and other related software.
Join our team and kickstart your career with us. Explore opportunities at careers.dhl.com and be part of our exceptional team, DGF Pakistan – a Great Place to Work and a Top Employer.
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.