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Sales Support Specialist
Streamline quotations, contracts, and post-sale analytics to support DHL sales teams
Bangkok
Mid-Level
yesterday
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
2 Similar Jobs at DHL
Sales Administration/ Sales Support
Key Responsibilities/ Challenges:
- Administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.
- Prepare Sales report and Sales performance Data to Sales Management/ Manager/Sales Steering.
- Collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
- Draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.
- Collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
- Compile reports and statistics for supporting sales teams in conducting business reviews.
- Support pre- and after-sales activities and including basic Sales analysis.
- Maintain and update Sales documents e.g. ISO, SOP.
Selection Criteria:
- Bachelor's Degree or higher in Marketing, Business Administration, Logistics or related field.
- At least 3 years of experiences in Freight Forwarding Business.
- Having knowledge of Air/ Ocean/Road Products and freight forwarding business models.
- Ability to handle multiple and changing priorities.
- Ability to work effectively, independently and in a Team environment.
- Good communication in English both written and verbal.
- Experience with MS Office e.g. PowerPoint, Excel, Outlook and SAP.
- Ability to take ownership and proactively drive results.
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.