Sales Support Executive

DHL Global Forwarding Korea Ltd. Job Post

DHL Global Forwarding Korea Ltd. is a subsidiary of DHL Group, providing top-notch freight forwarding services and value-added services both domestically and internationally through a global logistics network. By offering fast and accurate services as well as comprehensive logistics solutions, we have built a reputation as a trusted partner in international trade. We are proud to have been certified as a "Great Place to Work" for 3 years from 2023 to 2026 and continue to strive toward realizing our group's values of "Respect and Results." We are currently looking for individuals eager to grow as logistics professionals, and we encourage all interested candidates to apply.

Key Tasks (More than 2 years):

• Execute sales administration/sales support plans and processes to support sales teams and support processing of sales transactions
• Conduct market research to identify and mine potential leads and perform cold calls to qualify prospects and assess business opportunities.
• Handle exception management and provide guidance on suitable service options based on customer needs
• Lead the preparation and standardization of MBR, QBR, and SOP documentation to support business reviews and operational consistency
• Preparation of quotations and contracts.
• Prepare commercial documentation such as sales contracts and maintenance agreements to support sales
• Handle queries on stock and shipment of orders and deal with customers/sales teams including informing customers about shortages, expected delivery dates, price changes, etc.
• Follow up on orders and resolve complex problems related to orders while interacting with sales teams
• Examine and consolidate feedback from post implementation review and prepare reports on customer complaints, delivery/service problems, customer satisfaction, etc.
• Prepare and compile reports and statistics for supporting sales teams in conducting business reviews
• Update sales price tables, determine sales premiums and commissions and prepare reports and statements regarding sales efficiency
• May provide functional advice or training to less experience positions
• Support project implementation, deployment of systems/solutions, and process improvement
• Support pre- and after-sales activities