Sales Analyst (sales Program & Performance)

Join the Most International Company in the World - DHL Express Singapore

Would you like to join the world's most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don't just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world's most loved and widely recognized brands across the globe.

Role Opportunity: Sales Analyst (Sales Program & Performance)

The Sales Analyst (Sales Program & Performance) will be responsible to extract, manage and analyze large amounts of data from various sales related databases and/or CRM tool to support both Sales campaigns/programs as well as reports for Sales Management. You are also required to prepare information in an organized and systematic manner for a diversified audience; support the Commercial Planning & Research team in revenue, productivity and reporting efforts.

Your Tasks

• Develop and implement databases, data collection and analytics systems (such as Business Intelligence analytical platforms) and other strategies that optimize sales efficiency and reporting quality.
• Establish automation for recurring data requirements including design and streamline reports at the country, segment and user level using BI.
• Educate and train users to use data as an analytical tool and to explore new opportunities and identify areas of development as well as analyze reports to highlight areas of opportunities or concerns to sales management for action.
• Establish database infrastructure to organize large amounts of revenue and productivity data for correlating and reporting.
• Maintain sales information/data management and provide analysis; understand the various internal systems and its linkages to each other to extract the appropriate data.
• Support the customer allocation/ sales channeling and portfolio sizing exercises.
• Leading and preparations for business reviews as well as providing insights to commercial management.
• Provide effective consultancy and advisory support for the purpose of improving effectiveness of sales programs.
• Manage and drive all sales programs at a country level while ensuring adherence to Regional and Global standardisation and reporting requirements.
• Preparing sales channel forecasting process as well as consolidate strategic input for bottom up revenue and major KPI projections.
• Champion for business reporting tools like START, C360 and Power BI including coaching new hires.
• Business Partner to Marketing Communications team for ECS outreach.
• Leading additional projects and task assigned and providing updates to senior management team and internal stakeholders.
• Supporting cross functional internal audits like ISO and CRISP.

What You Bring

• Minimum 2-3 years of experience in reporting and analytical roles.
• Strong command and proven record on managing Business Intelligence platform (e.g. Tableau, Microsoft PowerBI) as well as technical expertise regarding data models, database design development, data mining (preferably Snowflake) and segmentation techniques.
• Proficient in advanced Microsoft Office suites (Excel, PowerBI, PowerPoint, Copilot, PowerAutomate) and IT Savvy, experience in managing large database of data.
• Strong analytical skills and business acumen with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Additional certifications in the field of 'Data Analytics' will be an added advantage.
• Projection and forecasting skills.
• Strong in communication with creative, innovative mindset.
• Knowledge of programming languages such as SQL, Oracle and Python, as well experience with machine learning is a plus.
• Proven project management experience.
• Bachelor Degree or higher in Business Analytics / Computer Science / Engineering / Data Analytics / Finance / Mathematics / Statistics or similar field.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference? If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - our recruiters are looking forward to receiving your application!