Responsable Des Ventes Grands Comptes H/F (key Account Manager) Luxe & Cosmétiques

Responsable Des Ventes Grands Comptes

Excellence. Simply. Delivered!

DHL Global Forwarding (DGF), expert in air and sea freight transport, is a subsidiary of DHL Group, a global logistics leader with more than 600,000 employees in 220 countries and territories.

We offer standardized transport as well as high-value added solutions to clients in a wide range of industries on an international scale.

Our reason for being: Connect people, improve lives.

Our values: respect and results

Are you motivated and looking for a stimulating and enriching opportunity in a constantly evolving environment?

Join a company certified as a Great Place to Work!

Our Sales & Marketing department is recruiting a Sales Account Manager (KAM) on a permanent basis to develop a portfolio of luxury and cosmetics clients.

MISSIONS:

Under the responsibility of the Director of Sales for Large Accounts, your main duties will be:

• Define the commercial strategy and action plan for the relevant sector in accordance with the global commercial strategy and sales objectives.
• Monitor performance and be proactive to ensure a positive dynamic of the portfolio.
• Implement a sales process, activities, and initiatives to:
• Ensure account retention.
• Achieve personal sales targets.
• Identify new revenue opportunities.
• Renew contracts, etc.
• Provide continuous support to clients to ensure the provision of high-quality customer service.
• Coordinate activities of functions where the client has direct contact to provide consistent services.
• Understand market trends, including digitalization, products, and client activities/requirements, and translate products into solutions to meet their needs.
• Monitor competitive activity within accounts and disseminate information to relevant functions such as customer service, operations, pricing, etc.
• Identify decision-makers, establish and maintain relationships with large accounts to:
• Negotiate client contracts.
• Promote brand awareness.
• Resolve issues.
• Establish trust relationships.
• Negotiate contracts in accordance with Group guidelines.
• Enter data into the CRM.

COMPETENCES/EXPERIENCES:

• Good understanding of issues related to the transport sector and in-depth knowledge of DHL Global Forwarding products (air, sea, and customs).
• Proven experience in sales in competitive markets.
• Knowledge of the Consumer & Retail sector.
• Initiative and commitment spirit.
• Proactivity, dynamism, and perseverance.
• Mastery of computer software.
• Excellent organizational and communication skills, both written and verbal.
• Professional English.

ESSENTIAL INFORMATION:

• Full-time position.
• Travel required: Yes.

This offer is open to people with disabilities.

DHL Global Forwarding is committed to diversity and equal opportunity: all applications are considered without distinction of age, gender, origin, disability status, or any other personal characteristic.