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Operations Staff (GMO)
Manage customer bookings and support shipment operations at the counter
Gomoh, Jhārkhand, India
Entry Level
5 days ago
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
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Job Title
Responsible for attending walk in customers at the counter and handle bookings.
Key Responsibilities
Responsibilities:
- A professional demeanor and broad knowledge about the business's products and services.
- To convert all footfalls into bookings
- Build good rapport with customers.
- Ensure on time reporting.
- To act as a Sales personnel, a customer service personnel, and as operations personnel
- Support the operations team in Tele calling of undelivered shipments (whenever possible)
- Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)
- Ensure proper maintenance of the counter/take ownership.
- Track the cash bookings daily and update the status to regular/important clients.
- Ensure 'NIL' errors during data entry.
- Maintain all the necessary records/reports.
- Achieve/surpass the targets set by HO/Regional retail in charge.
- Convert normal bookings into high revenue yielding products like TDD.
- Provide sales lead information in the requisite format to the retail in charge.
- Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.
- Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.
- Ensure proper dressing/grooming as per company standards.
- Ensure that branding (glow sign boards/Logo letters) are maintained neatly.
- Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.