Operations Executive (KSW)

Ground Hub Operations Supervisor

Purpose: Responsible for all inbound, outbound, and transit operations at the Ground Hub during the shift; ensure timely and accurate connections of shipments onto the ground network during the shift.

Key Responsibilities:

Operational:

• Supervise the entire shift operations in terms of inbound, outbound, and transit operations for shipments mainly in terms of tally, documentation, and loading operations for ensuring timely and accurate connections of shipments onto the approved ground network.
• Ensure the timely and accurate dispatch of inbound loads to the respective service centers/PUDs/DCs/directly to customers during the shift.
• Ensure on time arrival and departures of all loads during the shift; coordinate with the origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs.
• Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations, and EDL/ODA operations during the shift.
• Manage connections of daily inbound and outbound shipments on the rail network.
• In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations.
• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound, and transit loads during the shift.
• Coordinate with check-posts and nakas for clearance of shipments.

Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub.

Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; provide communication regarding the same to the concerned PUD Centers/Service Centers.

Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same.

Handle all exception cases during the shift; on a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/resolution of the same.

Ensure availability of sufficient vehicles during the shift for inbound/outbound operations.

Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs.

Oversee vehicle placement at bays and monitor the tally and loading operations during the shift.

Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same.

Handle all internal/external communications during the shift for smooth operations.

Check and revert on mails from management, in conjunction with relevant departments.

Check attendance and leave data for all staff in the shift; plan daily operations within the shift as per the loads and attendance.

Conduct daily staff briefings, including communication regarding any operational changes in the shift.

Support the Head – Ground Hub in shift planning.

Ensure safe handling of all shipments and report any damage cases to the origin.

Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programs designed centrally.

Responsible for generation of all MIS related to Ground Hub operations during the shift.

Provide direction, guidance, and support to the employees to help them discharge their duties effectively.

Ensure capability building for the team.

Key Result Areas and Key Performance Indicators:

1. Ensure service quality and excellence in the Ground Hub:

• Timely connectivity of inbound loads to the PUD/DCs (% compliance)
• % Stock lying at hub (SLAH)
• Timely updation of status (in scan, out scan, exceptions, pre-alerts etc.) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/deviations) as observed in audit
• Number of instances of misroutes and misconnections

2. Ensure Network Health in the shift:

• Adherence to network timelines (number of instances of delays in departure schedules of network vehicles) in the shift
• % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift

3. Ensure Performance Driven Culture:

• Adherence to Performance Management system timelines and guidelines