Operations Executive - GCP

Operations Executive

Job Title: Operations Executive

Function: Ground Operations

Reporting to: Head - Ground Hub Operations

Purpose

Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift

Key Responsibilities

Operational: Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for:

• Ensuring timely and accurate connections of shipments onto the approved ground network
• Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift
• Ensuring on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs
• Ensuring smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift
• Managing connections of daily inbound and outbound shipments on the rail network
• In case of Rail operations, ensuring timely load connections and receipt of loads to and from the railway stations
• Ensuring appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift
• Coordinating with check-posts and nakas for clearance of shipments
• Overseeing the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub
• Coordinating and managing all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Providing communication regarding the same to the concerned PUD Centers / Service Centers
• Ensuring code updations for misconnections, misroutes, wrong tagging, or any such issues and ensuring mail communication to the required locations regarding the same
• Handling all exception cases during the shift; On a daily basis checking on the exceptions of the previous shifts and ensuring follow up for closure/ resolution of the same
• Ensuring availability of sufficient vehicles during the shift for inbound / outbound operations
• Providing inputs for fleet requirements and ensuring availability of sufficient vehicles for network and feeder runs
• Overseeing vehicle placement at bays and monitoring the tally and loading operations during the shift
• Undertaking SLAH (stock lying at hub) checking for the shift and taking appropriate action for the same
• Handling all internal/ external communications during the shift for smooth operations
• Checking and reverting on mails from management, in conjunction with relevant departments
• Checking attendance and leave data for all staff in the shift; Planning daily operations within the shift as per the loads and attendance
• Conducting daily staff briefings, including communication regarding any operational changes in the shift
• Supporting the Head – Ground Hub in shift planning
• Ensuring safe handling of all shipments and reporting any damage cases to the origin
• Ensuring adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.
• Monitoring performance of staff during the shift and supporting in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Responsible for generation of all MIS related to Ground Hub operations during the shift
• Providing direction, guidance and support to the employees to help them discharge their duties effectively
• Ensuring capability building for the team

Key Result Areas and Key Performance Indicators

S. No - Key Result Areas - Key Performance Indicators

1. Ensure service quality and excellence in the Ground Hub:

• Timely connectivity of inbound loads to the PUD / DCs (% compliance)
• % Stock lying at hub (SLAH)
• Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:
• Number of instances of misroutes and misconnections

2. Ensure Network Health in the shift:

• Adherence to network timelines (number of instances of delays in departure schedules of network vehicles) in the shift
• % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift

3. Ensure Performance Driven Culture:

• Adherence to Performance Management system timelines and guidelines