Operations Executive - DLF
DHL
Job Title
Key Result Areas and Key Performance Indicators:
1. Drive service quality and excellence:
- Delivery performance of inbound DP within 4 hours of load arrival
- % undelivered shipments
- % Return to origin (RTOs)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
- Achievement of target NPS Scores for the service center
- COD cash tally (Number of instances of errors in cash tally)
2. Drive Operations Process Efficiency and capability:
- % increase in operational productivity in the service center
o Shipments/FTE
o Net stops / FTE
3. Ensure Performance Driven Culture:
- Adherence to Performance Management system timelines and guidelines
4. Drive employee morale and engagement:
- PDA Attrition (%)