Operations Executive

Job Title

Responsibilities

Lead daily operations: Take full ownership of day-to-day activities, ensuring smooth execution across both system-driven and physical operations.

Drive performance: Inspire and guide the team to consistently achieve customer KPIs, targets, and service expectations.

Resolve operational issues: Respond promptly to all warehouse-related queries and challenges via email or written communication, ensuring timely resolutions.

Reporting excellence: Prepare and deliver accurate daily, weekly, and monthly reports on time, every time.

Plan & organize: Strategically manage daily operational planning to optimize resources and efficiency.

Inventory management: Maintain optimal inventory levels and ensure accurate stock checks and timely releases.

Quality assurance: Conduct daily spot checks on subcontractor performance and operational outputs; halt production if quality standards are not met.

Documentation control: Review and validate all documentation and reports prepared by subordinates, ensuring accuracy and compliance.

Team communication: Foster open, two-way communication with management and ensure timely feedback from team members on operational challenges.

Compliance & standards: Ensure adherence to customer requirements, regulatory guidelines, ISO9001:2000, and OHSAS 18001 standards.

Audit readiness: Deliver strong results in internal and external audits through meticulous compliance and process control.

Continuous improvement: Facilitate process enhancements, training programs, and quality assurance initiatives to elevate operational standards.

QC oversight: Monitor production outputs at any stage, stopping activities if quality requirements are not met; maintain traceability of records.

Stock validation: Inspect and approve or reject repacked stocks before handover to the receiving team.

Process leadership: Champion the establishment, maintenance, and continual improvement of operational processes.

Ad-hoc excellence: Execute additional tasks and projects assigned by management within specified timelines.

Performance tracking: Monitor and report on quality assurance metrics to ensure consistent operational excellence.

Requirements

Minimum 3 years of experience in logistics operations.

Diploma or degree in a relevant field.

Fluent in English with Mandarin as an added advantage, including the ability to converse confidently, read accurately, and write professionally.

Tech-savvy: Proficient in databases, spreadsheets, and word processing tools for tracking, analyzing, and communicating data. Skilled in creating accurate, timely reports and manipulating data effectively.

Clear communicator: Strong verbal and written communication skills with the ability to convey ideas confidently and clearly.

Presentation pro: Capable of delivering engaging and impactful presentations to diverse audiences.

Leadership & supervision: Demonstrated ability to lead, motivate, and guide teams toward achieving operational excellence.

Training expertise: Skilled in designing and delivering effective training programs to enhance team capabilities.

Project management: Ability to plan, execute, and manage projects efficiently within deadlines.

Analytical thinker: Strong problem-solving skills with the ability to interpret data and make informed decisions.

Independent & reliable: Able to work with minimal supervision while maintaining high standards of performance.

Agile decision-maker: Skilled in prioritizing tasks, restructuring plans, and adapting to dynamic environments with sound judgment.

Facilitation skills: Experienced in leading productive meetings and fostering collaboration across teams.

Cross-level collaboration: Comfortable engaging and working effectively with employees at all organizational levels.

Technical acumen: Ability to read and interpret technical documents, regulations, and operational standards.

Data-driven: Fundamental knowledge of statistics to support operational analysis and quality assurance.

Flexible & adaptable: Thrives in a fast-paced, matrix organization, adjusting priorities as business needs evolve.

Cultural intelligence: Ability to interface successfully with diverse personalities, cultures, and work environments.

Proactive leadership: Ready to take ownership of ad-hoc projects and lead initiatives assigned by management.