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Operations Executive 349362

Own our service center delivery and productivity KPI improvement initiatives
Kanpur, Uttar Pradesh, India
yesterday
DHL

DHL

Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.

Job Title

Key Result Areas and Key Performance Indicators

1. Drive service quality and excellence

· Delivery performance of inbound DP within 4 hours of load arrival

· % undelivered shipments

· % Return to origin (RTOs)

· Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc

· Achievement of target NPS Scores for the service center

· COD cash tally (Number of instances of errors in cash tally)

2. Drive Operations Process Efficiency and capability

· % increase in operational productivity in the service center

o Shipments/FTE

o Net stops / FTE

3. Ensure Performance Driven Culture

· Adherence to Performance Management system timelines and guidelines

4. Drive employee morale and engagement

· PDA Attrition (%)

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Operations Executive 349362
Kanpur, Uttar Pradesh, India
Fulfillment
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About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.