Operations Apprentice

Operations Apprentice – Sort & Ramp Hub Operations

Kick-start your Career with the World's Best Workplace™

At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we're proud to be named the World's Best Workplace™.

Location: East Midlands Airport, Castle Donington, Derby

Contract Type: Apprenticeship (Fixed Term Contract)

Working Pattern: 17.00 – 01.30 flexibility will be required – 40 working hours per week

DHL connects 220+ countries with a team of 500,000+ people — and we're passionate about supporting future talent through an inclusive, diverse workplace.

Why You'll Love Working with us

You'll get amazing benefits while building your future:

Competitive salary + shift allowance Annual bonus Free onsite parking My DHL Rewards – discounts at 3,000+ retailers Pension (up to 6% company contribution) Share Purchase Plan Private medical (after 12 months) Enhanced Maternity Pay Cycle to Work Scheme CIS Induction Week & Training Spark – wellbeing support

About the Role

We are seeking motivated and reliable Operations Apprentice's to join our Sort & Ramp Hub Operations team. This is an exciting opportunity to gain hands-on experience in a fast-paced logistics environment while working towards a nationally recognised apprenticeship qualification.

The role provides practical exposure across sort and ramp activities, supporting the safe, accurate and timely movement of freight through the hub. You will be an integral part of the operation, learning core logistics and aviation/transport processes under the guidance of experienced colleagues.

Key Responsibilities

Sort Operations

• Assist with the accurate sorting, scanning, and labelling of shipments.
• Build and break down pallets, cages, and Unit Load Devices (ULDs).
• Ensure freight is routed to the correct destination within tight operational timelines.
• Identify and report damaged, misrouted, or non-compliant shipments.
• Maintain high housekeeping standards to support a safe working environment.

Ramp Operations

• Support loading and unloading of aircraft and/or vehicles in accordance with load plans.
• Assist with ramp and airside activities under supervision (where applicable).
• Use ground support equipment once trained and authorised.
• Work closely with operational teams to support on-time departures.

Health, Safety & Compliance

• Work in line with all Health & Safety, security, and operational procedures.
• Wear appropriate Personal Protection Equipment and follow safe manual handling techniques.
• Report hazards, incidents, and near misses promptly.
• Comply with regulatory and company standards at all times.

Learning & Development

• Complete all elements of the apprenticeship programme, including off-the-job training and course work.
• Take responsibility for personal learning, development, and performance.
• Gather workplace evidence and participate in assessments as required.
• Rotate across operational areas to build broad hub knowledge.

What We're Looking For

Essential

• A positive attitude and willingness to learn.
• Ability to work as part of a team in a time-critical environment.
• Good attention to detail and ability to follow processes accurately.
• Flexibility to work shifts, including nights, weekends and bank holidays.
• Physically able to undertake manual handling tasks.
• Willingness to complete required security and background checks.
• Age 18 years plus, due to working shift times and environment

Desirable

• GCSEs (or equivalent) in English and Maths grade 4 +.
• Interest in logistics, operations, or aviation/transport environments.
• Basic IT skills.

What We Offer

• A structured apprenticeship programme with on and off-the-job training. Supply Chain Warehouse Operations – Level 2 apprenticeship.
• Practical experience within a busy hub operation.
• Support, coaching and mentoring from experienced colleagues.
• Opportunities for career progression upon successful completion of the apprenticeship.
• A safe, inclusive, and supportive working environment.

Career Progression

On successful completion of the apprenticeship, opportunities may be available in roles such as:

• Operations Agent (Sort or Ramp)
• Senior Operations Agent

Apply your CV with a full 5-year history, including work, education, and any gaps over 28 days. Internal applicants must inform their manager before applying.

Closing Date: 19th June 2026

What Happens Next

You'll receive an email confirming your application. Our Talent Team may arrange a short pre-screen call. You'll take part in a competency-based interview — share your proudest achievements!

Have questions? HGUKTalent@dhl.com