OCEAN Freight Operation - BATAM

Ocean Freight Operation

Administer ocean freight operation and customer service processes and activities to deliver flow of goods and information across the customer's global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

Key tasks include:

• Support delivery of ocean freight forwarding processes and activities for internal and external customers
• Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
• Perform administrative tasks such as research, data processing and validation, and documentation
• Assist in compiling requirements for freight control center, and details, information and instructions for operations team
• Share allocation and reservations of freight on planned line haul
• Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Gather information and data for shipping tenders
• Record and share information, and handle day-to-day shipment documentation for freight forwarding
• Reconcile data and generate reports and updates for account performances to support other team members
• Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
• Support team members with less experience in different/difficult situations
• In area of OFR product:
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Qualifications and key requirements:

• Education level: Bachelor degree from any major
• Experience level: At minimum 2 years in handling Ocean Freight shipment

Skills:

• Incoterm and shipment management, especially ocean freight
• Well versed of MS Office Suites
• Bahasa Indonesia & English – spoken and written
• Good communication skill

Why join us?

At DHL Group, we value innovation, collaboration, and a commitment to excellence. You will be part of a global team that is dedicated to delivering exceptional service and driving business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

How to apply:

If you are ready to take on this exciting challenge and make a significant impact in our organization, please submit your English CV to this vacancy.

DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees