Ocean Freight Imports Controller

Ocean Freight Import Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

To be the single point of contact for all ocean freight requests and information, forwarding and clearing of ocean shipments on behalf of the customer. Act as the link between Importers and third parties both internal and external to ensure accurate, timeous flow of information, documentation, and customs clearance of cargo, invoicing, costing and delivery of importers consignments. Processes, handles and distributes all required documents, Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensure documents and timestamps are completed and updated in a timely and efficient manner and according to customer requirements, regulations and internal procedures DHL Global Forwarding has an opening Ocean Freight Import Controller in Cape Town, South Africa Join us in connecting people and improving lives!

In this Ocean Freight Import Controller Position

• Provide front line contact with customer and maintain high levels of customer service.
• Manage the clients requirements outlined on client SOP
• Attending to client queries and complaints as required.
• Develop and maintain customer relationships with existing customers.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Monitoring, co-ordinating and following up on shipments on a daily basis until delivery.
• Keeping record of the status of shipments, with written status reports to customers when required.

• Prepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Take full responsibility at file level for GP/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• File processing in accordance with all operational CW1 SOP's/ DGF Work Manuals.
• Making sure all operational KPI's are met and maintained with specific focus on station metrics
• Capture and monitor system time stamps required for client status reports and KPI's.
• Monthly KPI reporting if required
• Assist Ocean freight Import Manager to meet department targets.
• Maintain good relationships with colleagues in various operations.
• Maintains excellent relationships with suppliers
• Raising CCM's and OI's where required.
• Constantly demonstrating and living the values of DHL
• High focus on process improvement and best practise implementation
• Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Attendance at and application of DGF mandatory training as communicated from time to time.

Now, here is what we need from you!

• Extensive knowledge of Ocean Freight Logistics and Operations
• Experience with CW1
• Global Logistics and Geographical knowledge
• Minimum 3 – 5 years logistics experience
• Incoterms
• Email Etiquette
• Able to work timeously with high accuracy
• Strong Communication skills (both written and verbal)
• Customer focused
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Interpersonal Skills
• Planning and organizing skills
• Business Process skills
• Good administration skills
• Results driven, KPI focused and attention to detail
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Preferable tertiary education including diploma an advantage.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.