Ocean Freight Import Customer Relation

Ocean Freight Import Manager

Reporting: Ocean Freight Import Manager

Objectives: Improve customer experience by engaging in relationships with customers and handling customer orders, inquiries, complaints, claims in good manner (proper and proactive)

Job Duties:

• Developing relationship with allocated import customers
• Participating in Sales-visit and Meeting with Customer if necessary
• Accepting, processing and following up all shipment orders from local customer or overseas office after commercial process is completed
• Proactively updating customer on shipment status and incident solution (if any exceptions)
• Handling customer inquiries and feedback e.g. shipment process status, document completeness, rates etc.
• Driving solution of customer complaints (by solving it directly or assigning tasks to other functions)
• Registering and handling all customer complaints and exception case
• Acts as first contact point for customer claims; supports customers in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
• Prepare and review shipment reports and submit them to the customer (if required)
• Collaborates closely with Import Operations and other departments for smooth handling of shipments and continuous updates
• Informs superior and relevant functional unit continuously and in good terms of occurrences within his/ her area of responsibility
• Comply with QHSE procedure and regulation
• Actively participate in all QHSE programs

Job Requirements:

• Education background minimum bachelor's degree
• Well know about Ocean Freight Import and experience in Customer Services for a minimum of 3 years
• English Fluency both in writing and speaking
• Computer knowledge: Microsoft Office Suite: Outlook, Word, Excel, etc.
• Results oriented without compromising Respect

Why Join Us? At DHL Group, we value innovation, collaboration, and a commitment to excellence. You will be part of a global team that is dedicated to delivering exceptional service and driving business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

How to Apply: If you are ready to take on this exciting challenge and make a significant impact in our organization, please submit your English CV to this vacancy.

DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.