National Sales Executive

National Sales Executive

The Commercial Department of DHL Express Costa Rica is seeking a National Sales Executive. Based in San José, this position will be responsible for developing, managing, and expanding strategic commercial relationships with key customers across the country, ensuring profitable growth and a superior customer experience. This role focuses on generating national-level business opportunities, strengthening multi-regional engagement, and delivering tailored logistics solutions through consultative selling. The National Sales Executive plays a critical role in driving sustainable revenue growth, increasing market penetration, and reinforcing DHL's position as the preferred provider in the national market.

Key Responsibilities

• Manage and develop a portfolio of key national customers across multiple regions, ensuring strong long-term relationships and continuous strategic engagement.
• Serve as the primary commercial contact, fully understanding customer operations, logistics challenges, business models, and nationwide needs.
• Build and execute comprehensive national account plans focused on revenue growth, share-of-wallet expansion, and profitable development.
• Business Development & Consultative Selling
• Identify, qualify, and pursue new business opportunities at a national level using a data-driven, consultative sales approach.
• Present tailored DHL Express solutions that optimize customer performance and deliver measurable value.
• Lead commercial negotiations in line with pricing guidelines, ensuring profitable and sustainable contract agreements.
• Performance Analysis & Reporting
• Monitor the performance of national accounts, analyzing volume, revenue, profitability, product mix, and customer behavior trends.
• Use insights to identify risks and opportunities, driving corrective actions or growth initiatives as needed.
• Ensure accurate CRM usage, maintaining updated records of activities, pipeline, opportunities, and customer interactions.
• Internal Collaboration
• Work closely with Operations, Customer Service, Finance, Credit, Marketing, and Pricing to guarantee seamless service delivery and exceptional customer experience.
• Coordinate the resolution of escalated issues, acting as the voice of national customers within the organization.
• Support national commercial initiatives, campaigns, and programs to accelerate growth and strengthen customer value.
• Market & Industry Insights
• Stay informed about national market trends, competitive movements, and sector-specific developments.
• Share insights with commercial leadership to support strategic decision-making and reinforce DHL's competitive position across Costa Rica.

What You Bring

• Bachelor's degree in Business Administration, International Business, Marketing, Engineering, or related fields.
• 3+ years of experience in B2B sales, national or key account management, or strategic commercial roles—preferably in logistics, express, supply chain, or related industries.
• Proven ability to manage and grow high-value or nationwide accounts, with experience handling complex negotiations.
• Strong consultative selling skills with the ability to design and position value-based solutions.
• Analytical mindset with the ability to interpret data, identify trends, and provide insight-based recommendations.
• Proficiency in Excel, CRM tools, and digital commercial platforms; basic Power BI knowledge is a plus.
• Bilingual: Spanish – English
• Excellent communication, presentation, and stakeholder-management skills.
• Strategic thinker with a results-driven mindset, strong teamwork abilities, and a customer-centric approach.

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