Key Account Manager

DHL Business Development Manager

Business development to service parts logistics for new/existing customers; opportunity lead and initiative. Identify and explore new opportunities from new/existing customers. Strategic planning and development for business & profit growth. Request For Quotation (RFQ) owner - Participate in customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.

Account Management - Lead and ensure renewal contract with existing customers. Develop mid-/long-term strategy with both clients' as well as Company's strategy. Foster a better relationship with customer on multiple layers across organization. Lead and initiate to delighted customer.

External relationship; coordinate and collaborate with other DHL Group Businesses (DHL Express/DHL Global Forwarding) for projects and initiatives. Develop/establish strategic alliance with partner suppliers.

Internal relationship; lead/support RFQ & Bid by a joint effort with operations team and/or other relevant functions as necessary. Lead/support internal approval process. Negotiate and coordinate (incl. escalation) with internal stakeholders. Take the lead in establishing protocols and 'rules of engagements' between departments. Closely communicate with relevant operations team to identify areas of accountability on the go. Coordinate with Regional/Global - Cross organizational/departmental.

The position requires sound presentation skills as the role involves making presentations to customers and handling the detailed questions that follow. The demonstration of a strong customer-focused approach is essential. Also the position requires to deal with the regional (APAC) or global customers in co-operating with other country's sales manager.

Key Capabilities: Total SCM knowledge; especially contract logistics. Strong sales methodology; strategic development planning, consultative sales, and SWOT analysis. Social Skills; Business acumen, logical thinking, problem solving, decision making, presentation skill, financial literacy, Japanese/English communication skill (read/write and business discussion/presentation). Personal Hearts; Leveraging strong interpersonal and teamwork, maximize customer engagement, initiate positive and CAN-DO spirit, providing direction toward common goals, motivate respect & results, inspire open-minded and diversity. Competencies; Customer oriented, result driven, derailing with ambiguity, learning on the fly. Experience in SCM/Logistics fields, experience in account management, and/or business development, experience in project management. Education preferably with a degree in business and operations management (preferable).