Key Account Manager

Key Account Manager Bij DHL Global Forwarding

What are the duties of a Key Account Manager at DHL Global Forwarding?

• You manage a defined portfolio consisting of strategic customers

• You expand your portfolio through targeted prospecting

• You analyze customer needs, provide advice, and creatively develop tailored proposals in collaboration with your operational colleagues, and follow up on these

• You negotiate and contract

• You conduct monthly or quarterly discussions with your customers at a strategic level

• You share market information both with customers and prospects as well as internally

• You report your customer visits and opportunities in our CRM system

• You participate in fairs, seminars, sector-specific initiatives, and relevant networking activities.

Requirements:

• You have a Bachelor's degree in management or logistics or equivalent through experience

• You have at least 5 years of sales experience in a 'forwarding' environment (both air freight and sea freight)

• Experience in the Chemicals or Retail sector is a plus

• You can listen well, detect customer needs, and negotiate

• You are communicative and diplomatic

• You work proactively, autonomously, and result-oriented

• You are fluent in the following languages both orally and in writing: Dutch and English and good in French

• You have good computer skills (Microsoft Office applications)

Our values:

Global: Respect & Results

Specific to DHL Global Forwarding: Passion, Excellence, Entrepreneurship, and Team

These values form your moral compass within our organization.

Our offer:

• An indefinite contract with an attractive salary, additional legal benefits, and a company car with a fuel card

• Interesting bonus scheme

• Access to flex plan (cafeteria plan after 1 year of seniority)

• Many vacation days

• Interesting career opportunities within a large company with strong familial values and a professional work environment

• Your workplace is our headquarters in Brucargo (Machelen). After the onboarding period, you can work from home 1 day per week

• You report directly to the Sales Director