IT Executive

Warehouse Management Systems Support

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

1. Provide Level 1 support for Warehouse Management Systems (WMS) and related applications, including issue identification, troubleshooting, and resolution
2. Perform system probing and monitoring to identify root causes of operational or system-related issues
3. Act as the first point of contact for system incidents, escalating unresolved issues to Level 2/3 support where necessary
4. Support daily warehouse operations by ensuring system availability and minimal downtime
5. Maintain and monitor inventory data accuracy within the system, including stock discrepancies and reconciliation support
6. Analyze and track product movement, storage patterns, and inventory trends
7. Support space and capacity planning, ensuring optimal warehouse utilization
8. Assist in volume projection and forecasting analysis to support operational planning
9. Generate and maintain operational and system reports (KPIs, dashboards, incident logs)

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Logistics, Supply Chain, or related field
• Fresh graduate or up to 2 years of experience in IT support, preferably in warehouse/logistics operations
• Hands-on experience with Warehouse Management Systems (WMS) or similar operational systems
• Basic understanding of inventory management and warehouse processes
• Experience in system troubleshooting and incident management (L1 support)
• Strong analytical and problem-solving skills
• Good communication skills and ability to work with cross-functional teams