Intern At Order Management Solutions Department (ocean Freight) - HCMC

Job Title

Main Responsibilities:

• Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
• Check & make sure that clear and correct details are received from the customer at the booking stage.
• Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
• Update information in the core system.
• Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
• Arrange document collection & upload. Provide shipping advice as per the Customer's SOP.
• Generate necessary reports and information for Team Leader: Information is accurate and timely.
• Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
• Other assignments as per the Team Leader's request.

Requirements:

• COMPULSORY: Student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.
• Good English skills (both speaking & writing)
• Background in Economics, Logistics or Analytics
• Good attitude, hard-working, willing to learn
• Ability to quickly negotiate with customers in a short call
• Good at MS Office

Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Tan Binh Ward, HCMC

Why Join DHL Global Forwarding?

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries.