Integrated Warehousing Services (IWS) Program & Operational Excellence Director

Integrated Warehousing Services (Iws) – Program And Operational Excellence Director

Location: Atlanta, GA

DHL Global Forwarding manages the flow of goods and information across customers' global supply chains through air, ocean, and ground transportation, customs brokerage, and dedicated warehousing/distribution solutions. As part of Deutsche Post DHL—the world's leading logistics company operating in 220+ countries—we offer global reach, industry expertise, and exceptional career opportunities.

Position Overview:

The Integrated Warehousing Services (IWS) Program And Operational Excellence Director is responsible for leading the strategic expansion, governance, and performance of Integrated Warehousing Services (IWS) across DHL Global Forwarding USA. This role ensures end-to-end alignment of operational standards, drives continuous improvement, and strengthens product scalability across Stations and 3PL partners.

The Director will champion operational excellence initiatives, develop structured governance models, and ensure compliance with global and regional product requirements. This position also plays a critical role in accelerating the growth of the Station-led warehousing portfolio, which currently represents 9% of the IWS footprint and is expected to scale significantly in the coming years.

Key Responsibilities:

• Develop and execute nationwide strategic initiatives to scale the IWS product and enhance operational consistency.
• Implement governance frameworks, performance standards, and compliance protocols across all warehousing touchpoints.
• Drive operational excellence projects, including KPI optimization, workflow improvements, and best-practice sharing.
• Partner with Stations and 3PLs to evaluate operational capability, identify gaps, and implement corrective actions.
• Collaborate with Product, Finance, HR, and Operations leadership to support capacity expansion, capability growth, and long-term strategic planning.
• Lead structured audits, performance reviews, and quality management initiatives to ensure operational integrity.

Skills & Qualifications:

• 10+ years of leadership experience in warehousing, supply chain, or multi-site operations.
• Proven success in program management, operational excellence, and process optimization.
• Strong knowledge of warehouse systems, compliance frameworks, and productivity methodologies.
• Demonstrated ability to lead transformation, influence cross-functional teams, and execute at scale.

Pay Range: $130,011.75 - $173,349.00+ (Based on Experience)

Benefits (All Non-Union Employees):

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.