Industrial Projects Operations Graduate

Industrial Projects Operations Graduate

Management of the operations for Industrial Projects Department, ensuring a safe, compliant and reliable management of project logistics and over-sized cargo.

Days & Hours of Work: Monday to Friday; 09.00 – 17.30 hrs

Key Accountabilities

• Assist with the management of the Capital Equipment "Quote Desk" ensuring competitive quotations are submitted to selected customers and success rate is in line with agreed KPI
• Operational management of Control Tower Capital & Project shipments ensuring compliance with the SOP and process
• Build strong working relationship with our clients to ensure their complete satisfaction with our product delivery
• Taking full ownership for all aspects of a job/project from start to finish
• Customer centricity- ensuring clear timely honest communication with customers from the start of a shipment until delivered.
• Ensuring that all costs and bill outs are managed in accurate and timely manner
• Build strong working relationships and liaise with shipping lines/Airfreight pricing to ensure best pricing and solutions for Project and CT shipments.
• Build strong relationships across the DHL IP and general DGF operations network to ensure our customers receive effective & efficient operational service.
• Assist in the development and maintenance of the Industrial project product offering for our potential and existing customers.
• Contribute to the development and delivery of the country Projects budget
• Engage with clients to develop relationships and business potential. Assist in determining the operational requirements of projects – Packing requirements, shipping solution, loading facilities, special requirements, timelines, documentation
• Assist in developing solutions and pricing for projects
• Where appropriate meet & engage will suppliers e.g. SSL, air lines, craters, WH, transport etc. for best prices & solutions.
• Engage with DHL IP overseas offices for support
• Ensure customers receive quotes and other information in a speedy manner
• Ensure customer set up / account set up is completed in line with the Company's policy
• Be knowledgeable in all aspects of projects – compliance and operational
• Manage and monitor all projects until final delivery and offloading.
• Ensure all files are priced correctly
• Provide results to senior project team
• Participate in Project meetings
• Maintain a clean and tidy work area.
• Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc.), and work in a manner that supports the Company environment program

Competencies

• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers and managers.
• Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful manner.

Teamwork

• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas and experience freely with others.
• Commits to team decisions and contributes to building a team spirit.
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
• Encourages and motivates team members and work colleagues

Customer Orientation

• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers, suppliers and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations.
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.

Problem Solving

• Identifies issues, problems and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect.
• Quickly and practically solves problems.
• Establishes effective work processes and measures.
• Documents and communicates awareness of the problem, solution and action taken.

Commitment to Excel

• Achieves work targets and is willing to take on additional roles/responsibilities.
• Continuously reviews current processes.
• Seeks and is open to feedback from others.
• Always behaves in a manner consistent with DHL's values.
• Demonstrates a positive attitude to change.
• Flexible approach to work.
• Looks for opportunities in a changing situation.
• Provides detailed advice to others
• Takes initiative to keep skills up to date

Procedural Skills

• Ability to organize own workload across a range of responsibilities & meet deadlines.
• Ability to select appropriate procedures.
• Ability to follow procedures.
• Ability to meet procedural deadlines.
• Ability to improve an existing procedure.
• Ability to create a procedure.

Attention to Detail

• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.

Skills / Qualifications

Expected Qualifications:

• High level of IP knowledge
• Able to act on own initiative
• Effective communication skills / interpersonal understanding
• Ability to influence
• Customer orientated
• Achievement drive and initiative
• Commercial Awareness
• Delegation skills
• Good computer skills

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.